Automotive Service Advisor

We're seeking top-notch service advisors to join our growing team and assist clients at our dealership in Dartmouth, NS

Customer & Interdepartmental Relations

• Collecting Diagnostic Information
• Scheduling
• Process Service Information

COMPETENCIES:

• Adaptability Analysis
• Continuous Improvement
• Customer Enthusiasm
• Judgement
• Organizing and Planning
• Teamwork
• Communication

The Ideal Candidate Will Have The Following Qualifications:

• Experience in the automotive industry
• Ability to pay attention to detail
• A desire to achieve the very best in customer service and teamwork
• Excellent listening skills
• Highly organized

POSITION SUMMARYThe Service Advisor's Required Responsibilities, Including But Not Limited To:

• Responsible for establishing rapport and trust with customers.
• Documenting vehicle problems by listening to customers describe them and by asking probing questions.
• Maintaining extensive contact with customers, providing estimates on service and repairs before jobs are begun, explaining the appointments/scheduling systems to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
• Constantly communicates with Technicians to obtain information on needed vehicle repairs. Ensuring to contact customers regarding any changes in the estimate or time promised
• Advises customers on the care or their vehicle and the value of maintaining their vehicles
• Scheduling service appointments
• Recommending additional maintenance and repair services to customers when appropriate.
• Helping find solutions to customer inquiries and complaints
• Handling phone inquiries regarding work in process and appointments and returning phone messages promptly
• Should be capable of working independently, managing his or her time and work flow